Online guidance supports social workers
The underlying idea of providing guidance online is to support social workers particularly in small municipalities who need to face the challenges of their work alone.
Professionals can turn to eConsultancy if no other ways of support are available in their immediate work environment or they encounter a particularly difficult situation in their work and would like to have outside advice.
eConsultancy benefits the professional and the client
The need for advice, a lack of colleagues and the multiprofessional consultancy groups are what lead professionals in social work into using the eConsultancy service. Most often the questions users submit revolve around complex situations with clients. According to user feedback the answers provided benefit both the professional and the client. The answer by a consultancy group reinforces the professional’s view and the client receives a fair treatment.
Providing online guidance develops social work from different aspects
The service has proven necessary and users have been satisfied with the guidance received through the service. As the professionals have passed on the information to social work clients, the consultancy has also helped improve the legal protection of clients.
The eConsultancy service in social work not only offers support to professionals but also helps create and develop information structures and promote the utilisation of relevant special expertise.